Truly local
A New Plymouth team with local market knowledge and hands-on property care.
Property management · New Plymouth
Your property,
Your property,
thoughtfully managed.
We take care of the day-to-day, maximise your property's earning potential, and give every guest a consistently high-quality experience.
18properties under management
4+ yearsof Superhost experience
Ōākura–Bell Blocklocal management coverage
24/7emergency guest support
Why Mellow Stays
Local care, backed by proven systems.
Thanks for considering Mellow Stays to manage your property. We're a local New Plymouth-based team focused on careful property presentation, responsive guest support and transparent owner communication.
You keep visibility and control. We handle the work that turns a furnished property into a beautifully run short-stay.
View our fees
Experienced care
Over four years of Superhost experience and 18 homes currently managed.
Owner visibility
A dedicated Owner Portal shows bookings, availability and personal-use dates.
Complete service
Proven systems cover listing setup, guests, turnovers, maintenance and reporting.
Fees & setup
Clear costs from the very beginning.
Our management fee covers the ongoing management and marketing of your property. Cleaning and booking-platform fees are charged separately.
Ongoing management
30%Our total management fee is 30% of the accommodation rate. It applies to the ongoing management and marketing of your property.
Professional photography
High-quality property images created for your listings and ongoing marketing.
Property setup
Booking-platform setup, initial clean, amenity restocking, cupboard labelling and a guest welcome booklet.
Complete management
Everything we take care of.
From a property's first listing to each guest's departure, every moving part is handled by one local team.
Property setup & marketing
- Listings created and optimised across multiple booking platforms
- Professional listing descriptions and presentation
- Dynamic pricing for demand, seasons, events and market conditions
- Ongoing pricing and availability management
- Advice on furnishing and presentation
- Local, national and international marketing
Bookings & guest care
- Enquiries, bookings and confirmations
- Deposits and final payments
- Check-in information and directions
- Communication before, during and after every stay
- Guest information and house manuals
- Guest support seven days, 8am–5pm
- 24/7 emergency support
- Damage claims managed when required
Cleaning, presentation & linen
We prepare your property between every stay to a consistent, high standard of cleanliness and presentation.
- Thorough interior cleaning after each stay
- Accessible windows washed
- Property prepared for incoming guests
- Rubbish and recycling removed
- Guest essentials restocked
- A welcome note left for guests
Guest essentials
- Coffee, tea, sugar and milk
- Toiletries, soap and toilet paper
- Dishwasher tablets and dishwashing liquid
- Cleaning products
Commercial-grade linen
Mellow Stays provides and maintains guest linen through La Nova, including sheets, pillowcases, bath and hand towels, face cloths, bath mats, tea towels and other linen needed for stays.
Owners provide duvet and pillow inners. Our standard presentation is a clean hotel-style sheet finish. For a styled duvet-and-pillow top layer, owners can provide covers, pillowcases and spares for changeovers.
Inspections & maintenance
We monitor condition and presentation, then advise you of issues found during turnovers and routine checks.
- Contractors, quotes, access and repairs coordinated for you
- No extra service fee for arranging routine repairs
- Emergency repairs up to $500 may be authorised when immediate action protects the property, guest safety or prevents further damage
- Owners are notified as soon as reasonably practicable
Repair, maintenance, replacement-item and contractor costs remain the owner's responsibility. Reasonable checks cannot identify issues that are not apparent during a turnover or inspection.
Owner & financial management
Your Owner Portal gives you a clear view of:
- Current and upcoming bookings
- Property availability
- Owner blocks and personal-use dates
- Requests for personal-use dates, subject to existing bookings
You'll receive a monthly booking and financial statement, with funds transferred to your nominated bank account within five days of the following month.
01A furnished, equipped property
Owners provide and maintain the home and everything required for comfortable guest stays.
- Furniture and furnishings
- Appliances
- Kitchenware, cookware, crockery, cutlery and glassware
- Duvet and pillow inners
- Adequate heating and blankets
- Exterior and grounds maintenance
- Replacement of worn or damaged household items
- Unlimited Wi-Fi
02Property costs & protection
Owners remain responsible for utilities, internet, rates, insurance and other property-related costs. Appropriate insurance must cover the home for short-term rental accommodation.
03Safety & compliance
The property must meet all relevant safety and regulatory requirements, including appropriate smoke alarms and fire-safety equipment.
04Plants & personal stays
Indoor and outdoor plant care remains the owner's responsibility. Our cleaners may water plants when they appear to need it, but this courtesy cannot be guaranteed.
You're welcome to use your property personally. Request dates through the Owner Portal and, where possible, give reasonable notice so stays can be worked around existing bookings.
05References & managed homes
We're happy to share examples of properties currently managed by Mellow Stays and, where appropriate, connect you with existing owners for references.
Ready when you are
Let's talk about what your property could become.
Ask us anything, request examples of managed homes, or arrange a conversation about getting your property set up with Mellow Stays.