Request dates and wait for confirmation before treating your owner stay as booked.
Start with the dates that matter
List preferred arrival and departure dates, whether they are fixed, and any alternatives. Include family visits or maintenance trips that may not feel like a holiday but still make the home unavailable. Mellow's detailed information says personal-use requests are subject to existing bookings. An apparently quiet week is not confirmation that the home is free.
Use an owner-stay request
Stay details
Provide arrival and departure times as well as dates, the people staying and the beds needed.
Availability
Request the block through the agreed owner process. Ask for confirmation that it has been recorded correctly before making firm plans.
Cleaning and linen
Confirm the required reset, linen use and any costs associated with your visit. Leave enough time before the next guest.
Work during your stay
Mention contractor visits, furniture changes or supplies you plan to deliver so the team can keep records up to date.
Keep changes in the same conversation
If you shorten or extend your trip, ask for the calendar and cleaning arrangements to be updated together. Do not assume dates become bookable as soon as you leave, or remain blocked after you cancel. Check the confirmation rather than changing availability separately on a booking platform. One agreed record reduces the chance of mixed messages.
Leave a useful departure note
Say which beds were used, whether any items were moved and whether anything needs attention. Remove personal food or belongings according to your agreement. Mellow's Owner Portal provides visibility of bookings and personal-use dates, but exact approval and reset arrangements should be confirmed for your home. Keep your visit enjoyable by making the handover as clear as a guest changeover.
Sources and further reading
Reviewed 30 September 2026. Confirm current terms for your own property.
Plan management around your own stays
Tell us about your New Plymouth property and what you would like help with. We can discuss how our short-stay management service fits your plans.
Enquire about management →Or call 021 069 9134.

