Holiday rental linen: who supplies what?

Understand Mellow's published arrangement

Mellow's service information says guest linen is provided and maintained through La Nova. Listed items include sheets, pillowcases, bath and hand towels, face cloths, bath mats and tea towels. Owners provide duvet and pillow inners. The standard presentation uses a hotel-style sheet finish. Owners who want a styled top layer can provide covers, pillowcases and spares.

Create a bed-by-bed register

1. 01

   Room and configuration

   Identify each bedroom and the bed size. Note any split-bed arrangement so the team can prepare the booked configuration.

2. 02

   Owner items

   List the inners, protectors and decorative covers that belong to the property. Confirm which items need a separate cleaning or replacement arrangement.

3. 03

   Presentation

   Choose the agreed sheet finish or owner-supplied top layer. Keep a reference photo so the room can be reset consistently.

4. 04

   Storage and spares

   Agree a labelled, dry storage space and sufficient spare covers for your setup. Ask the team what stock is needed rather than assuming one universal quantity.

Plan for exceptions

Ask what happens when an owner-supplied cover is stained, damaged or not dry in time. Record who can approve a replacement and whether the next stay can use the standard presentation. Keep personal bedding separate from guest stock, and label items that should never be used for a changeover. Report changes in bed sizes before the next arrival.

Use the same handover after an owner stay

Tell the team which beds were used and whether extra visitors required additional linen. Confirm departure time and the next guest's arrival so cleaning can be arranged. The linen register should support the turnover plan, while repair, purchase and specialist-care costs should be agreed separately. Ask Mellow to confirm the current arrangement for your property before buying new stock.