Request the fee basis, inclusions, exclusions and one-off costs in writing.
Start with the calculation basis
Ask whether the quoted percentage applies to accommodation charges, collected revenue or another amount. Check how tax is treated and whether cleaning or platform charges are included in that base. Two identical percentages can produce different owner costs when the calculation differs. Keep the written quote and the proposed agreement together so you can compare their wording.
Use this quote worksheet
Ongoing management
Record the percentage or fixed charge, its calculation base, tax treatment, and the services included.
Getting started
Ask for a single itemised schedule covering photography, listing setup, preparation and any initial supplies. Identify which items are optional.
Each stay
Identify cleaning, linen, booking-platform charges, payment processing and replenishment. Ask who pays each cost and how it appears on the statement.
Property care
Record contractor costs, repair approval rules, replacement items and any coordination charge. Separate the manager's work from the supplier's invoice.
Changes and exit
Check notice requirements, existing reservations, final reporting and any costs associated with ending management.
Compare one consistent scenario
Give each provider the same property details, proposed availability and owner-use dates. Ask how their quote would apply to a representative booking, without presenting an imagined booking as guaranteed demand. Have them explain a cancelled stay and a repair invoice too. Those examples reveal how the agreement works when a month is less straightforward.
Confirm Mellow's current scope
Mellow's detailed information separates ongoing management from cleaning and booking-platform charges. Ask for a current written setup quote and confirmation of the complete fee calculation before committing. Use the service information alongside this worksheet, and have your accountant advise on tax treatment for your circumstances.
Sources and further reading
Reviewed 30 September 2026. Confirm current terms for your own property.
Request a clear management quote
Tell us about your New Plymouth property and what you would like help with. We can discuss how our short-stay management service fits your plans.
Enquire about management →Or call 021 069 9134.