A maintenance plan for your holiday home

Use three work categories

Between-stay observations cover visible changes such as a dripping tap or damaged chair. Planned upkeep covers work that needs time or a specialist, such as servicing equipment according to its instructions. Urgent problems need prompt assessment when property damage, safety or the next arrival may be affected. Do not ask cleaners to perform electrical or other specialist repairs.

Keep a practical maintenance register

1. 01

   Identify the issue

   Record the room, item, date noticed and a factual description. Include a photograph when useful and safe.

2. 02

   Decide the next step

   Name the person arranging a quote or inspection. Record whether guest use or availability needs to change while the problem is assessed.

3. 03

   Approve the work

   Keep the approval, contractor scope, budget and access arrangements together. Note any warranty or service record.

4. 04

   Close and verify

   Record completion, invoice and any follow-up. Confirm that instructions, listing photos or guest information still match the repaired or replaced item.

Agree authority before something fails

Mellow's detailed terms distinguish coordinating repairs from paying for them. Owners remain responsible for repairs, replacements and contractor costs. Ask the team to explain the current urgent-repair authority in your agreement and how you will be informed. Provide a backup contact if you may be unavailable. A general spending preference should not substitute for a clear emergency process.

Reserve time for property care

Review the register before releasing dates for busy periods or planning your own visit. Bundle appropriate non-urgent work into an agreed access window, while letting qualified contractors determine what is safe to postpone. Keep grounds, plants and exterior responsibilities clear. Mellow coordinates property care within its management scope; discuss any specialist work separately rather than assuming it is included in a turnover.