Make holiday rental check-in easier

Walk the arrival route as a first-time guest

Start from the address or map pin a guest will receive. Check whether the property number is visible, which entrance to use and where a vehicle may park. Note steps, shared driveways or features that need explaining. Be precise about the property rather than assuming every guest knows New Plymouth or will arrive in daylight.

Check the arrival message

1. 01

   Before arrival

   Confirm the address, permitted arrival time, directions and parking instructions. Describe any access limitation guests need to plan around.

2. 02

   At the door

   Explain where the access device is and how it opens and closes. Use a clear image if that is easier than a long description.

3. 03

   Security

   Share sensitive access details only through the agreed private guest process. Use the access system's supported procedure for changing or expiring codes.

4. 04

   If access fails

   Provide a tested help route and explain what information the guest should give, without exposing backup keys or codes publicly.

Test the whole sequence

Ask someone who has not used the property to follow the instructions. Observe where they hesitate, especially if several doors or parking spaces look similar. Check lighting, mobile readability and whether the guest can understand the message without opening a large attachment. Correct the instructions at the source so platform messages and any printed material do not disagree.

Coordinate readiness and support

Mellow's service includes check-in information, directions and guest communication. Its detailed scope distinguishes routine guest support from emergency help. Confirm the arrival arrangement that suits your property, including late arrivals and any issue found during cleaning. An access code being ready does not mean the home is ready, so connect the final message with the turnover sign-off.